Shipping Policy

SHIPPING INFORMATION

Our delivery times are split in to two parts: artwork creation time and transit time. Artwork creation is the time it takes to produce your order. Transit time is the time it takes to ship your order to your door.

ARTWORK CREATION

You can usually expect to see your artwork proof in just 1-2 days after placing your order! We offer unlimited revisions free of charge. Artwork creation phase takes around 2-3 days to complete but can take longer if there is an issue with your photo.

TRANSIT TIME

Shipping is relatively fast and usually takes 3-5 working days for US orders from the date that your parcel is picked up by the courier (usually 2-3 days after your shipping label and tracking number are created). International orders will take longer. All orders are shipped with tracking.

 

SHIPPING FEES

All shipping is free! 

If you do not receive a tracking number within 14 days of placing your order, please get in touch. If you have not received your order after the given delivery timeframe, please contact our friendly support team at support@puppyillustration.com.

Please allow a slightly longer delivery time than quoted, due to the coronavirus pandemic. Thank you.